Build and maintain strong relationships with customers, drive customer engagement and loyalty, and ultimately maximize customer lifetime value and business growth.

GUEST EXPERIENCE

  • Understand current guest experience across all touchpoints to identify strengths, weaknesses, and areas for improvement. (ONLINE & OFFLINE).

  • Facilitating opportunities for guests to engage with the local community, culture, and attractions, providing enriching and authentic experiences.

  • Designing and implementing customer loyalty programs to incentivize repeat purchases, reward loyal customers, and foster long-term relationships.