Privacy policy.
We take your privacy very seriously. Below you will find our privacy statement, in which we explain how we collect and manage your information, as well as the options and preferences available to you. Please read this policy carefully. It contains important information about the processing of your personal data and your rights under applicable law. By accessing our website, you agree to our privacy policy and consent to the processing and use of your personal data as indicated below.
Please note that links to other websites operate independently of The Envelope and have their own privacy policies.
We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with any legislative or jurisprudential changes. If you have any questions or need clarification about our privacy policy or your rights, you can contact us through the channels indicated below.
If you provide personal data of third parties, you agree to obtain the prior consent of the affected parties and to inform them about the content of this policy. In general, the fields in our forms marked as mandatory must be completed in order to process your requests.
1. Who is responsible for processing your data (Data Controller)? The data controller is Carlota Sardà Caralps, hereinafter referred to as 'The Envelope', with address at C/mandri 32, 2-2 08022 Barcelona; Email: voice@thenvelope.com
2. What data will we process and on what legal basis?
Management of the relationship with customers and users: We process the data that our customers and users provide to us in their inquiries and booking forms to meet their requests, manage their reservation, and provide the services related to it. The data of the transactions made on the website will also be processed for accounting and administrative management purposes and to comply with our legal obligations in accounting and tax matters. These processing operations are necessary for the execution of the contract or for the application of pre-contractual measures at the request of the data subjects.
Sending commercial communications and managing distribution lists: We process the identifying and contact data provided by our customers and people who subscribe to our distribution lists to send them communications about our activities and services. To manage our distribution lists, we segment the recipients of our communications based on their market or language. This processing is a simple classification according to objective criteria and is not intended for the creation of commercial profiles, forecasts, or behavioral analysis. These processing operations are based on the consent requested from you. Not giving your consent or withdrawing it does not affect the execution of the order or the provision of the contracted services. At any time, you can request to unsubscribe from processing for commercial purposes by activating the link provided for this purpose in our communications or by sending an email to: voice@thenvelope.com
3. Who can we disclose your data to? Your data will only be disclosed to third parties if required by law, with your consent, or when your request involves such disclosure. For example, in the case of reservations that include auxiliary services provided by third-party suppliers or if the availability request you make is related to these services, the personal data necessary for the processing of such reservation/availability request will be communicated to the corresponding providers, solely for this purpose.
4. How long will we retain your data? In general, we will retain your data for as long as your relationship with us lasts and, in any case, for the periods provided for in the applicable legal provisions, for example, in accounting and tax matters, and for the time necessary to address the responsibilities arising from the processing. We will delete your data when they are no longer necessary or relevant for the purposes for which they were collected. The data processed for our commercial communications will be retained until you request their deletion.
5. What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You can also request the rectification of your data if it is inaccurate or the completion of incomplete data, as well as request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the restriction of the processing of your data. In such case, we will only process the data in question for the formulation, exercise, or defense of claims or for the protection of the rights of other individuals. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data, except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise, or defense of claims. You may also, under certain conditions, request the portability of your data so that it can be transferred to another data controller. You may revoke the consent you have given for certain purposes, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal, and file a complaint with the Spanish Data Protection Agency. To request the cancellation of processing for commercial purposes, you can use the link provided for this purpose in our communications or send an email to the following email address: voice@thenvelope.com. To exercise your rights, you must send us a request by postal or email to the addresses indicated in the section "Who is responsible for processing your data?" You can obtain more information about your rights and how to exercise them from the Spanish Data Protection Agency at www.aepd.es.